[SOLVED] Wacom Cintiq 22 HD Stylus Not Detected

[Vafflin]

it was working fine before, but it seems the nvidia drivers updating broke something... im not wise enough to troubleshoot further than seeing the "Wacom Tablet Detection" software lists the stylus yet the "Graphics Tablet" program cant seem to detect it

Linux Mint 21.3 Cinnamon
Intel i5-13400
Lenovo OEM RTX3050

Using the (recommended) nvidia-driver-535 and nothing shows up as needing an update in the manager.

thanks in advance to all who read through these

[greenpete]

I know little of these issues, but I do know that the French digital artist https://www.davidrevoy.com/ has done a lot of work in this area, including working with manufacturers to fix issues.

Maybe take a look around his website/blog and maybe Mastodon account - @davidrevoy@framapiaf.org

[SMG]

it was working fine before...

Welcome to the forum, Vafflin.

If it was working fine before, then roll back to a Timeshift snapshot of when it was working and see if it works again.

I am not aware of any relationship between Nvidia drivers and Wacom drivers. Wacom drivers are in the kernel; Nvidia drivers are not.

...the "Wacom Tablet Detection" software lists the stylus...

What Linux-based Wacom Tablet Detection software are you referencing?

Linux Mint 21.3 Cinnamon
Intel i5-13400
Lenovo OEM RTX3050

Please open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click the Copy button in the lower right and paste the results into a reply window here so we can see how Linux Mint views your hardware.

[Vafflin]

it was working fine before...

Welcome to the forum, Vafflin.

If it was working fine before, then roll back to a Timeshift snapshot of when it was working and see if it works again.

I am not aware of any relationship between Nvidia drivers and Wacom drivers. Wacom drivers are in the kernel; Nvidia drivers are not.

...the "Wacom Tablet Detection" software lists the stylus...

What Linux-based Wacom Tablet Detection software are you referencing?

Linux Mint 21.3 Cinnamon
Intel i5-13400
Lenovo OEM RTX3050

Please open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click the Copy button in the lower right and paste the results into a reply window here so we can see how Linux Mint views your hardware.

I assumed Nvidia drivers had something to do with it because when I first set up the system I could only get it to work on the nouveau drivers... this fixed itself after a few updates. I set up timeshift recently, putting it off not knowing where I wanted to store it ><

The tablet detection stuff was installed by default? Xserver-xorg-input-wacom & Kde-config tablet

System Info:

Code: Select all

System:
  Kernel: 5.15.0-101-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 6.0.4
    tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.3 Virginia
    base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop System: LENOVO product: 90VG0006US v: LOQ 17IRB8 serial: <superuser required>
    Chassis: type: 3 serial: <superuser required>
  Mobo: LENOVO model: 3328 v: SDK0T76463 WIN 3422220422075 serial: <superuser required>
    UEFI: LENOVO v: M4UKT39A date: 08/04/2023
CPU:
  Info: 10-core (6-mt/4-st) model: 13th Gen Intel Core i5-13400F bits: 64 type: MST AMCP
    smt: enabled arch: N/A rev: 1 cache: L1: 864 KiB L2: 9.5 MiB L3: 20 MiB
  Speed (MHz): avg: 2363 high: 3900 min/max: 800/4600:3300 cores: 1: 3881 2: 3900 3: 847 4: 1646
    5: 2038 6: 3667 7: 2828 8: 3528 9: 3496 10: 3654 11: 800 12: 1732 13: 1639 14: 845 15: 1692
    16: 1621 bogomips: 79872
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: NVIDIA vendor: Lenovo driver: nvidia v: 535.161.07 pcie: speed: 2.5 GT/s lanes: 8
    ports: active: none off: HDMI-A-1 empty: DP-1,DP-2,DP-3 bus-ID: 01:00.0 chip-ID: 10de:2508
    class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: nvidia
    unloaded: fbdev,modesetting,nouveau,vesa gpu: nvidia display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 101 s-size: 483x272mm (19.0x10.7") s-diag: 554mm (21.8")
  Monitor-1: HDMI-0 res: 1920x1080 hz: 60 dpi: 102 size: 476x268mm (18.7x10.6")
    diag: 546mm (21.5")
  OpenGL: renderer: NVIDIA GeForce RTX 3050 OEM/PCIe/SSE2 v: 4.6.0 NVIDIA 535.161.07
    direct render: Yes
Audio:
  Device-1: Intel vendor: Lenovo driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
    chip-ID: 8086:7a50 class-ID: 0403
  Device-2: NVIDIA vendor: Lenovo driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 8
    bus-ID: 01:00.1 chip-ID: 10de:228e class-ID: 0403
  Device-3: Texas Instruments PCM2902 Audio Codec type: USB
    driver: hid-generic,snd-usb-audio,usbhid bus-ID: 1-10:6 chip-ID: 08bb:2902 class-ID: 0300
  Sound Server-1: ALSA v: k5.15.0-101-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 00:14.3 chip-ID: 8086:7a70
    class-ID: 0280
  IF: wlo1 state: down mac: <filter>
  Device-2: Realtek RTL8125 2.5GbE vendor: Lenovo driver: r8169 v: kernel pcie: speed: 5 GT/s
    lanes: 1 port: 3000 bus-ID: 03:00.0 chip-ID: 10ec:8125 class-ID: 0200
  IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Intel type: USB driver: btusb v: 0.8 bus-ID: 1-14:7 chip-ID: 8087:0033 class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
Drives:
  Local Storage: total: 1.38 TiB used: 333.95 GiB (23.7%)
  ID-1: /dev/nvme0n1 vendor: Micron model: MTFDKBA512QFM-1BD1AABLT size: 476.94 GiB
    speed: 63.2 Gb/s lanes: 4 type: SSD serial: <filter> rev: 7003V3LN temp: 21.9 C scheme: GPT
  ID-2: /dev/sda vendor: Western Digital model: WD Blue SA510 2.5 1TB size: 931.51 GiB
    speed: 6.0 Gb/s type: SSD serial: <filter> rev: 6100
Partition:
  ID-1: / size: 465.29 GiB used: 114.63 GiB (24.6%) fs: ext4 dev: /dev/dm-1 mapped: vgmint-root
  ID-2: /boot size: 1.61 GiB used: 848.4 MiB (51.6%) fs: ext4 dev: /dev/nvme0n1p2
  ID-3: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: partition size: 980 MiB used: 0 KiB (0.0%) priority: -2 dev: /dev/dm-2
    mapped: vgmint-swap_1
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 1-7:2 info: Wacom DTK-2200 [Cintiq 22HD] hub ports: 2 rev: 2.0 speed: 480 Mb/s
    power: 500mA chip-ID: 056a:00f9 class-ID: 0900
  Device-1: 1-7.1:4 info: Wacom DTK-2200 [Cintiq 22HD] tablet type: Mouse driver: usbhid,wacom
    interfaces: 1 rev: 2.0 speed: 12 Mb/s chip-ID: 056a:00fa class-ID: 0301
  Device-2: 1-8:3 info: Logitech G600 Gaming Mouse type: Mouse,Keyboard
    driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 500mA chip-ID: 046d:c24a
    class-ID: 0300 serial: <filter>
  Device-3: 1-9:5 info: Holtek USB-HID Keyboard type: Keyboard,HID driver: hid-generic,usbhid
    interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 04d9:0346 class-ID: 0300
  Device-4: 1-10:6 info: Texas Instruments PCM2902 Audio Codec type: Audio,HID
    driver: hid-generic,snd-usb-audio,usbhid interfaces: 4 rev: 1.1 speed: 12 Mb/s power: 100mA
    chip-ID: 08bb:2902 class-ID: 0300
  Device-5: 1-14:7 info: Intel type: Bluetooth driver: btusb interfaces: 2 rev: 2.0
    speed: 12 Mb/s power: 100mA chip-ID: 8087:0033 class-ID: e001
  Hub-3: 2-0:1 info: Super-speed hub ports: 10 rev: 3.1 speed: 20 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 27.8 C mobo: N/A gpu: nvidia temp: 25 C
  Fan Speeds (RPM): N/A gpu: nvidia fan: 31%
Repos:
  Packages: 2623 apt: 2601 flatpak: 22
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com virginia main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/winehq-jammy.sources
    1: deb [arch=amd64 i386] https: //dl.winehq.org/wine-builds/ubuntu jammy main
Info:
  Processes: 380 Uptime: 4m wakeups: 0 Memory: 31.07 GiB used: 1.6 GiB (5.1%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client inxi: 3.3.13

[SMG]

System:
Kernel: 5.15.0-101-generic x86_64 bits

CPU:
Info: 10-core (6-mt/4-st) model: 13th Gen Intel Core i5-13400F bits: 64 type: MST AMCP

A 13th-gen Intel CPU needs to be using a 6 series kernel. Please upgrade.

• Open Update Manager.
• Select View > Linux Kernels and click Continue.
• Make sure 6.5 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
• Install the kernel and then reboot for it to become active.

In fact, if you were starting over I would recommend using the Linux Mint 21.3 Cinnamon (Edge) Edition ISO which has the 6.5 kernel and is available specifically for newer hardware like yours.

The tablet detection stuff was installed by default? Xserver-xorg-input-wacom & Kde-config tablet

I do not know what "kde-config tablet" you are referencing. That package is not part of a Linux Mint Cinnamon install.

The Wacom files are part of the kernel and it's possible the newer kernel will have newer files which will help with this issue.

[Vafflin]

A 13th-gen Intel CPU needs to be using a 6 series kernel. Please upgrade.

Did that just now, didnt fix it by itself at least

In fact, if you were starting over I would recommend using the Linux Mint 21.3 Cinnamon (Edge) Edition ISO which has the 6.5 kernel and is available specifically for newer hardware like yours.

Im kinda settled in and would prefer not doing this at the moment...

The tablet detection stuff was installed by default? Xserver-xorg-input-wacom & Kde-config tablet

I do not know what "kde-config tablet" you are referencing. That package is not part of a Linux Mint Cinnamon install.

The Wacom files are part of the kernel and it's possible the newer kernel will have newer files which will help with this issue.

Prolly misremembering then, those two are the only ones that show up if you write "wacom" into the software manager (aside from some irrelevant downloader)


it all worked not too long ago and I havent changed anything past having downloaded Steam and all the software manager updates (I check pretty frequently)

[Vafflin]

Okay I fixed it... I had forgotten about https://github.com/linuxwacom/input-wacom and had to update it manually

now my mouse is extra sensitive on just the Y-axis but whatever i'll figure it out... hopefully

sorry to have taken up your time! thanks for everything ><

dropping this here for anybody who gets here through google: https://linuxwacom.github.io/

[SMG]

Okay I fixed it...

Good to hear. Please go to your first post in this topic, click the pencil icon, and add [SOLVED] to the beginning of the title and submit the revised post so others know you are no longer seeking help on this issue.

In fact, if you were starting over I would recommend using the Linux Mint 21.3 Cinnamon (Edge) Edition ISO which has the 6.5 kernel and is available specifically for newer hardware like yours.

Im kinda settled in and would prefer not doing this at the moment...

If you have upgraded the kernel then you already have the equivalent installed. I was just giving you that information for future reference.