[solved] Suddenly no sound, dummy output

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rhenium3
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Joined: Sat Mar 09, 2024 10:10 am

[solved] Suddenly no sound, dummy output

Post by rhenium3 »

So we have been using the computer no problem and then suddenly our sound is gone. Granted, I did catch my 4 year old clicking around randomly.

We now have the "Dummy Output" in sound settings.

Here is some info:

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System:
  Kernel: 6.5.0-25-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.6.8 tk: GTK 3.24.33
    wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: Micro-Star product: GS65 Stealth Thin 8RF v: REV:1.0
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: Micro-Star model: MS-16Q2 v: REV:1.0 serial: <superuser required>
    UEFI: American Megatrends v: E16Q2IMS.10D date: 07/02/2018
Battery:
  ID-1: BAT1 charge: 66.8 Wh (96.8%) condition: 69.0/80.3 Wh (86.0%) volts: 17.1 min: 15.2
    model: MSI BIF0_9 type: Li-ion serial: N/A status: Not charging
CPU:
  Info: 6-core model: Intel Core i7-8750H bits: 64 type: MT MCP smt: enabled arch: Coffee Lake
    rev: A cache: L1: 384 KiB L2: 1.5 MiB L3: 9 MiB
  Speed (MHz): avg: 1166 high: 1201 min/max: 800/4100 cores: 1: 1201 2: 1200 3: 800 4: 1200
    5: 1200 6: 1200 7: 1200 8: 1200 9: 1200 10: 1200 11: 1200 12: 1200 bogomips: 52799
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel CoffeeLake-H GT2 [UHD Graphics 630] vendor: Micro-Star MSI driver: i915
    v: kernel ports: active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:3e9b
    class-ID: 0300
  Device-2: NVIDIA GP104M [GeForce GTX 1070 Mobile] vendor: Micro-Star MSI driver: nvidia
    v: 535.161.07 pcie: speed: 2.5 GT/s lanes: 16 ports: active: none empty: DP-2,HDMI-A-2
    bus-ID: 01:00.0 chip-ID: 10de:1ba1 class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting,nvidia
    unloaded: fbdev,nouveau,vesa gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1280x720 s-dpi: 96 s-size: 339x191mm (13.3x7.5") s-diag: 389mm (15.3")
  Monitor-1: eDP-1 model: Chi Mei Innolux res: 1280x720 hz: 144 dpi: 95
    size: 344x193mm (13.5x7.6") diag: 394mm (15.5") modes: 1920x1080
  OpenGL: renderer: Mesa Intel UHD Graphics 630 (CFL GT2) v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2
    direct render: Yes
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Micro-Star MSI driver: snd_hda_intel v: kernel
    bus-ID: 00:1f.3 chip-ID: 8086:a348 class-ID: 0403
  Device-2: NVIDIA GP104 High Definition Audio driver: snd_hda_intel v: kernel pcie:
    speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:10f0 class-ID: 0403
  Sound Server-1: ALSA v: k6.5.0-25-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Cannon Lake PCH CNVi WiFi
    vendor: Rivet Networks Killer Wireless-AC 1550i Wireless driver: iwlwifi v: kernel
    bus-ID: 00:14.3 chip-ID: 8086:a370 class-ID: 0280
  IF: wlo1 state: up mac: <filter>
  Device-2: Qualcomm Atheros Killer E2500 Gigabit Ethernet vendor: Micro-Star MSI driver: alx
    v: kernel pcie: speed: 2.5 GT/s lanes: 1 port: 3000 bus-ID: 3c:00.0 chip-ID: 1969:e0b1
    class-ID: 0200
  IF: enp60s0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB driver: btusb v: 0.8
    bus-ID: 1-14:4 chip-ID: 8087:0aaa class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 3.0 lmp-v: 5.1
    sub-v: 100 hci-v: 5.1 rev: 100
Drives:
  Local Storage: total: 238.47 GiB used: 49.72 GiB (20.8%)
  ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN720 SDAPNTW-256G size: 238.47 GiB
    speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter> rev: 10123000 temp: 41.9 C scheme: GPT
Partition:
  ID-1: / size: 233.18 GiB used: 49.72 GiB (21.3%) fs: ext4 dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-5:2 info: Logitech Wireless Receiver type: Mouse driver: hid-generic,usbhid
    interfaces: 1 rev: 1.1 speed: 12 Mb/s power: 50mA chip-ID: 046d:c542 class-ID: 0301
  Device-2: 1-7:3 info: SteelSeries ApS KLC type: HID driver: hid-generic,usbhid interfaces: 2
    rev: 2.0 speed: 12 Mb/s power: 300mA chip-ID: 1038:1122 class-ID: 0300
  Device-3: 1-14:4 info: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: Bluetooth
    driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0aaa
    class-ID: e001
  Hub-2: 2-0:1 info: Super-speed hub ports: 8 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 78.0 C pch: 47.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2387 apt: 2379 flatpak: 8
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com vera main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 321 Uptime: 18m wakeups: 1 Memory: 15.45 GiB used: 2.22 GiB (14.4%) Init: systemd
  v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client
  inxi: 3.3.13
aplay -l output:

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**** List of PLAYBACK Hardware Devices ****
card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
I tried updating everything and still no sound. Looked on the forums but I'm stumped, this is over my head now. Thx
Last edited by rhenium3 on Sun Mar 10, 2024 1:54 am, edited 1 time in total.
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stevengarland
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Re: Suddenly no sound, dummy output

Post by stevengarland »

Did you recently change your operating kernel?
Keep It Simple Sweetheart
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rhenium3
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Re: Suddenly no sound, dummy output

Post by rhenium3 »

No, I haven't done any recent changes... But my kid was clicking around. :(

And when I did a fresh install 6 months ago there was no sound issue that I recall.
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rhenium3
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Re: [solved] Suddenly no sound, dummy output

Post by rhenium3 »

Ok, I don't know hwat happened but we have sound today! And the dummy output is gone.

Yesterday I went through the trouble shooting pinned on the sound section of the forum, but after reboot, didn't change anything. Could a full shut down vs reboot make the difference?

Anyways, all good now. Thanks!
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stevengarland
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Posts: 844
Joined: Tue Mar 05, 2019 4:04 pm
Location: Michigan

Re: [solved] Suddenly no sound, dummy output

Post by stevengarland »

A hard shutdown is the next thing to try after a restart does not help. I believe in Keeping It Simple.

Glad that you are ok.
Keep It Simple Sweetheart
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