[SOLVED] 2nd Monitor not identified | can't set up display extension

[loupra]

Dear Linux Mint community,

This is my first post and I'm reaching for help at a "dual monitor"/"Display Extension" issue. I searched the forum and also other web pages, but didn't find information to solve my issue.

I'm running Linux Mint 21.3 (Virginia) on a mini PC from Bluejour [https://www.bleujour.com/en/computer/wood-kubb/]. To each of the onboard HDMI interfaces, I've attached a Samsung monitor (1920x1080).

Both monitors are displaying the same content (they are just mirrored). But, I would like to use them in Extension mode. Under System settings -> Display only one Screen is shown as "Default".

On this Mini PC, I also have a Windows 11 installation and there Extension is working without any problem. So, it seems not to be a hardware issue in general.

Any help is highly appreciated and please let me know if more detailed information is needed

Best regards
Raimund

[diam0ndkiller]

Hey loupra,
although you sent your device model, it would be very helpful if you send your entire system information here. You can find it in "System Reports > System Information > Copy". Please enclose it in [code] and [/code]. Then we can better find problems with system components.

[loupra]

Here the related code from system information:

Code: Select all

System:
  Kernel: 5.15.0-97-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Xfce 4.18.1
    tk: Gtk 3.24.33 info: xfce4-panel wm: xfwm 4.18.0 vt: 7 dm: LightDM 1.30.0
    Distro: Linux Mint 21.3 Virginia base: Ubuntu 22.04 jammy
Machine:
  Type: Mini-pc System: Intel Client Systems product: NUC13ANBi3 v: M89896-203
    serial: <superuser required> Chassis: Intel Corporation type: 35 v: 2.0
    serial: <superuser required>
  Mobo: Intel model: NUC13ANBi3 v: M89896-203 serial: <superuser required> UEFI: Intel
    v: ANRPL357.0030.2024.0112.0141 date: 01/12/2024
Battery:
  Device-1: hidpp_battery_0 model: Logitech K800 serial: <filter> charge: 10% (should be ignored)
    rechargeable: yes status: Charging
  Device-2: hidpp_battery_1 model: Logitech Wireless Mouse M325 serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: Discharging
CPU:
  Info: 6-core (2-mt/4-st) model: 13th Gen Intel Core i3-1315U bits: 64 type: MST AMCP
    smt: enabled arch: N/A rev: 3 cache: L1: 544 KiB L2: 4.5 MiB L3: 10 MiB
  Speed (MHz): avg: 2208 high: 3500 min/max: 400/4500:3300 cores: 1: 3463 2: 3500 3: 2389 4: 499
    5: 1612 6: 1648 7: 2323 8: 2233 bogomips: 39936
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel driver: N/A bus-ID: 00:02.0 chip-ID: 8086:a7a9 class-ID: 0300
  Device-2: Logitech Webcam C930e type: USB driver: snd-usb-audio,uvcvideo bus-ID: 3-8:3
    chip-ID: 046d:0843 class-ID: 0102 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.4 compositor: xfwm v: 4.18.0 driver: X: loaded: vesa
    unloaded: fbdev,modesetting gpu: N/A display-ID: :0.0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x286mm (20.0x11.3") s-diag: 583mm (23")
  Monitor-1: default res: 1920x1080 hz: 77 size: N/A
  OpenGL: renderer: llvmpipe (LLVM 15.0.7 256 bits) v: 4.5 Mesa 23.2.1-1ubuntu3.1~22.04.2
    direct render: Yes
Audio:
  Device-1: Intel driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:51ca
    class-ID: 0401
  Device-2: Logitech Webcam C930e type: USB driver: snd-usb-audio,uvcvideo bus-ID: 3-8:3
    chip-ID: 046d:0843 class-ID: 0102 serial: <filter>
  Sound Server-1: ALSA v: k5.15.0-97-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel driver: N/A port: N/A bus-ID: 00:14.3 chip-ID: 8086:51f1 class-ID: 0280
  Device-2: Intel driver: igc v: kernel pcie: speed: 5 GT/s lanes: 1 port: N/A bus-ID: 56:00.0
    chip-ID: 8086:125c class-ID: 0200
  IF: enp86s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 3-10:4 chip-ID: 8087:0026
    class-ID: e001
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2
    sub-v: 356b hci-v: 5.2 rev: 356b
Drives:
  Local Storage: total: 476.94 GiB used: 84.08 GiB (17.6%)
  ID-1: /dev/nvme0n1 vendor: Lexar model: SSD NM800PRO 512GB size: 476.94 GiB speed: 63.2 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: 3.7.F.V temp: 25.9 C scheme: GPT
Partition:
  ID-1: / size: 221.37 GiB used: 84.04 GiB (38.0%) fs: ext4 dev: /dev/nvme0n1p5
  ID-2: /boot/efi size: 96 MiB used: 32.3 MiB (33.6%) fs: vfat dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 1 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 2-0:1 info: Super-speed hub ports: 3 rev: 3.1 speed: 20 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
  Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 3-3:2 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
    driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c52b class-ID: 0300
  Device-2: 3-8:3 info: Logitech Webcam C930e type: Video,Audio driver: snd-usb-audio,uvcvideo
    interfaces: 4 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 046d:0843 class-ID: 0102
    serial: <filter>
  Device-3: 3-10:4 info: Intel AX201 Bluetooth type: Bluetooth driver: btusb interfaces: 2
    rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0026 class-ID: e001
  Hub-4: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 50.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2344 apt: 2337 flatpak: 7
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb https: //ftp-stud.hs-esslingen.de/pub/Mirrors/packages.linuxmint.com virginia main upstream import backport
    2: deb http: //ftp-stud.hs-esslingen.de/ubuntu jammy main restricted universe multiverse
    3: deb http: //ftp-stud.hs-esslingen.de/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //ftp-stud.hs-esslingen.de/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/skype-stable.list
    1: deb [arch=amd64] https: //repo.skype.com/deb stable main
Info:
  Processes: 270 Uptime: 3m wakeups: 6 Memory: 7.31 GiB used: 1.71 GiB (23.4%) Init: systemd
  v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client
  inxi: 3.3.13

I hope, that this information brings us further. If anything further is needed, please let me know. Thanks to everybody, helping with this issue.

Kind regrads
Raimund

[AndyMH]

This is your problem:

Code: Select all

  Kernel: 5.15.0-97-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Xfce 4.18.1

Intel 13th gen CPU is too new for that kernel.

Hence:

Code: Select all

Graphics:
  Device-1: Intel driver: N/A

Go to mint update (in the system tray in your panel) , view > linux kernels and install a 6.5 kernel.

[loupra]

Dear AndyMH,

thanks a lot for your fast and helpful reponse. A 6.5 kernel was installed and immediately, the system extended the screen.

I'll edit the subject of the original post and add [SOLVED] at the beginning of the line.

Best regards
Raimund