mint victoria 21.2 log in screen freezes

[rodder_s]

I have been using this for quite a while and no problems. I recent changed the quiet splash to include level 3 which may have changed things but there is a long wait to get the log in screen and when it appears it is frozen and cant type or use the mouse. Usually need to do a hard press on the power button and even then it often does the same again. I did all the updates and even tried to go back to the 9th March timeshift but to no avail. Any help asap would be much appreciated and Im sorry if this topic is not on thread.

[SMG]

I recent changed the quiet splash to include level 3...

Please explain what that means you did?

It is difficult to help you without any information about your hardware. Do you have your install usb/dvd? If so, please boot to it and provide your System Information if you are not able to get into your current Linux Mint install.

Please open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click the Copy button in the lower right and paste the results into a reply window here so we can see how Linux Mint views your hardware.

[rodder_s]

Thanks for your reply. I just turned it on first up this morning and had to go through turning it off with the power button 3 times before the mouse or password would work.
Here is the system report:

Code: Select all

System:
  Kernel: 5.15.0-97-generic x86_64 bits: 64 compiler: gcc v: 11.4.0 Desktop: Cinnamon 5.8.4
    tk: GTK 3.24.33 wm: muffin vt: 7 dm: LightDM 1.30.0 Distro: Linux Mint 21.2 Victoria
    base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: Apple product: MacBookPro11,1 v: 1.0 serial: <superuser required> Chassis:
    type: 10 v: Mac-189A3D4F975D5FFC serial: <superuser required>
  Mobo: Apple model: Mac-189A3D4F975D5FFC v: MacBookPro11,1 serial: <superuser required>
    UEFI: Apple v: MBP111.88Z.0138.B15.1506050728 date: 06/05/2015
Battery:
  ID-1: BAT0 charge: 52.7 Wh (99.2%) condition: 53.1/71.5 Wh (74.2%) volts: 12.7 min: 11.3
    model: SMP bq20z451 type: Li-ion serial: N/A status: Discharging cycles: 890
  Device-1: hidpp_battery_0 model: Logitech Wireless Mouse serial: <filter>
    charge: 55% (should be ignored) rechargeable: yes status: Discharging
CPU:
  Info: dual core model: Intel Core i5-4278U bits: 64 type: MT MCP smt: enabled arch: Haswell
    rev: 1 cache: L1: 128 KiB L2: 512 KiB L3: 3 MiB
  Speed (MHz): avg: 2662 high: 2723 min/max: 800/3100 cores: 1: 2723 2: 2601 3: 2701 4: 2625
    bogomips: 20799
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel Haswell-ULT Integrated Graphics vendor: Apple driver: i915 v: kernel ports:
    active: eDP-1 empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:0a2e
    class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.4 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 2928x1830 s-dpi: 168 s-size: 443x277mm (17.4x10.9") s-diag: 522mm (20.6")
  Monitor-1: eDP-1 model: Apple Color LCD res: 2928x1830 hz: 60 dpi: 260
    size: 286x179mm (11.3x7.0") diag: 337mm (13.3") modes: 2560x1600
  OpenGL: renderer: Mesa Intel Iris Graphics 5100 (HSW GT3)
    v: 4.6 Mesa 23.2.1-1ubuntu3.1~22.04.2 direct render: Yes
Audio:
  Device-1: Intel Haswell-ULT HD Audio vendor: Apple driver: snd_hda_intel v: kernel
    bus-ID: 00:03.0 chip-ID: 8086:0a0c class-ID: 0403
  Device-2: Intel 8 Series HD Audio driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
    chip-ID: 8086:9c20 class-ID: 0403
  Device-3: Broadcom 720p FaceTime HD Camera driver: N/A pcie: speed: 5 GT/s lanes: 1
    bus-ID: 02:00.0 chip-ID: 14e4:1570 class-ID: 0480
  Sound Server-1: ALSA v: k5.15.0-97-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Broadcom BCM4360 802.11ac Wireless Network Adapter vendor: Apple driver: wl v: kernel
    pcie: speed: 2.5 GT/s lanes: 1 bus-ID: 03:00.0 chip-ID: 14e4:43a0 class-ID: 0280
  IF: wlp3s0 state: up mac: <filter>
Bluetooth:
  Device-1: Apple Bluetooth Host Controller type: USB driver: btusb v: 0.8 bus-ID: 1-3.3:8
    chip-ID: 05ac:8289 class-ID: fe01
  Report: hciconfig ID: hci0 rfk-id: 2 state: down bt-service: enabled,running rfk-block:
    hardware: no software: yes address: <filter>
Drives:
  Local Storage: total: 113 GiB used: 87.51 GiB (77.4%)
  ID-1: /dev/sda vendor: Apple model: SSD SD0128F size: 113 GiB speed: 6.0 Gb/s type: SSD
    serial: <filter> rev: 321 scheme: GPT
Partition:
  ID-1: / size: 110.17 GiB used: 87.51 GiB (79.4%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 9 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-1:2 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
    driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c52b class-ID: 0300
  Device-2: 1-2:3 info: Logitech Unifying Receiver type: Keyboard,Mouse
    driver: logitech-djreceiver,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c534 class-ID: 0301
  Hub-2: 1-3:4 info: Broadcom BCM2046B1 USB 2.0 Hub (part of BCM2046 Bluetooth) ports: 3
    rev: 2.0 speed: 12 Mb/s power: 94mA chip-ID: 0a5c:4500 class-ID: 0900
  Device-1: 1-3.3:8 info: Apple Bluetooth Host Controller type: Bluetooth driver: btusb
    interfaces: 4 rev: 2.0 speed: 12 Mb/s chip-ID: 05ac:8289 class-ID: fe01
  Device-2: 1-5:5 info: Apple Internal Keyboard/Trackpad type: Keyboard,HID,Mouse
    driver: apple,bcm5974,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s power: 40mA
    chip-ID: 05ac:0259 class-ID: 0301
  Hub-3: 2-0:1 info: Super-speed hub ports: 4 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 78.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: 2604 apt: 2588 flatpak: 16
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list
    1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg] https: //brave-browser-apt-release.s3.brave.com/ stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com victoria main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/spotify.list
    1: deb http: //repository.spotify.com stable non-free
Info:
  Processes: 248 Uptime: 4m wakeups: 4 Memory: 7.66 GiB used: 2.19 GiB (28.6%) Init: systemd
  v: 249 runlevel: 5 Compilers: gcc: 11.4.0 alt: 11/12 Client: Unknown python3.10 client
  inxi: 3.3.13

[rodder_s]

I also changed the boot back to just quiet splash rather than adding level 3 into that instruction. That was just to get rid of the messages that popped up at login.

[SMG]

Thanks for your reply. I just turned it on first up this morning and had to go through turning it off with the power button 3 times before the mouse or password would work.

The mouse and keyboard are external or are they part of the laptop? Have you tried both external and attached ones?

I'm not really familiar with Apple hardware to know about the touchpad/keyboard on the laptop.

[rodder_s]

Thanks again for your support. I am using a mac book but there is no apple software on it.
I started from scratch. To answer your question the mouse is Logitech with a blue tooth dongle and there is a usb dongle for the keyboard but I dont use that unless I have a heap to do. Since starting this thread I have just been closing the lid or suspending and it has been behaving and is virtually a quick boot up. Another thing I did a few days back was change the swappiness to 10 through config but that hasnt caused problems before either. Would seem the messages are back on start up as well which may be a good thing in relation to the freezing.So maybe it will stay ok but any other thoughts - appreciated

[SMG]

I am using a mac book but there is no apple software on it.

I specifically referenced Apple hardware (not software) in my comment. Not all Apple hardware has been reverse-engineered for optimal use on Linux-based distros.

Since starting this thread I have just been closing the lid or suspending and it has been behaving and is virtually a quick boot up.

If you are suspending the computer then you are not booting up. You are just waking the hardware from sleep. That is different from booting the computer after it was shut down.

[rodder_s]

I have now restarted it a few times and seems ok again for now. Just wierd I guess. Re the mac thing I have used this for years since mint 18 I think and very few issues so just lucky I guess. Thanks again for your help but Ill leave the thread open for now in case anyone else has had it happen.

[rodder_s]

Thanks again for all your help and to the most part it has been ok but now is hanging again long enough to get me worried about it not opening at all. I have taken a shot of the second screen that comes up now which talks about usb ports. The only thing I have in usb is the wireless usbs for the mouse and keyboard.
Any help would be greatly appreciated.

[SMG]

Thanks again for all your help and to the most part it has been ok but now is hanging again long enough to get me worried about it not opening at all. I have taken a shot of the second screen that comes up now which talks about usb ports. The only thing I have in usb is the wireless usbs for the mouse and keyboard.
Any help would be greatly appreciated.

Based on your previously posted output, it appears that is your Logitech hardware.

Code: Select all

  Device-2: 1-2:3 info: Logitech Unifying Receiver type: Keyboard,Mouse
    driver: logitech-djreceiver,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 98mA
    chip-ID: 046d:c534 class-ID: 0301

If you are not getting a timeout message and the keyboard and mouse are working, then I'm not sure what you would like us to do. Unplug it and re-attach it and see if that helps.

Perhaps a change in a future kernel will make it happen faster.

[rodder_s]

Thanks for your reply. Helps to know what your looking at. I had a look around re the logitech side of things and I leave the unifying receivers in the laptop even if I don't use the wireless keyboard for a while so I have tried taking that one out for now. I also installed solaar but it doesn't show any errors so I guess as you say maybe future updates will help solve that if it doesn't make it worse. Im still using kernel 5.15 supported till 27 but there are some newer ones but Often the newer ones are flakier than the old ones. Anyway great help - thanks again