[SOLVED] Mouse pointer freezes in LinuxMint 17.1 XFCE

[matajaz]

Hi,

I have had Linux Mint 14.1 with cinnamon for a couple of years on my old PC.
I haven’t experience any communication problem at all with that SW release.

Yesterday I decided to install Linux Mint 17.1 with XFCE.
I looked great initially but as soon as I started using Firefox and opening new tabs I got problems with my mouse.
The mouse pointer freezes. I can use the scroll wheel to scroll the web page but nothing else.
Closing Firefox (Alt-F4) does not solve the problem.

Initially I thought mouse batteries ran out out power but replacing them did not help.
The only thing that helps is power cycle the PC.

I use a Microsoft Wireless Laser Keyboard 6000 v2.0 (wireless keyboard and mouse from Microsoft).

Any workaround to avoid this problem?

From dmesg printout:

[ 2.072049] usb 3-1: new low-speed USB device number 2 using uhci_hcd
[ 2.256698] usb 3-1: New USB device found, idVendor=045e, idProduct=00f9
[ 2.256703] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2.256707] usb 3-1: Product: Microsoft Wireless Desktop Receiver 3.1
[ 2.256710] usb 3-1: Manufacturer: Microsft
[ 2.520810] usbcore: registered new interface driver usbhid
[ 2.520815] usbhid: USB HID core driver
[ 2.526980] input: Microsft Microsoft Wireless Desktop Receiver 3.1 as /devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1:1.0/input/input5
[ 2.527083] microsoft 0003:045E:00F9.0001: input,hidraw0: USB HID v1.11 Keyboard [Microsft Microsoft Wireless Desktop Receiver 3.1] on usb-0000:00:1a.0-1/input0
[ 2.579036] input: Microsft Microsoft Wireless Desktop Receiver 3.1 as /devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1:1.1/input/input6
[ 2.579231] microsoft 0003:045E:00F9.0002: input,hidraw1: USB HID v1.11 Mouse [Microsft Microsoft Wireless Desktop Receiver 3.1] on usb-0000:00:1a.0-1/input1


If I could avoid this problem using cinnamon or any other desktop environment instead of XFCE, I do not know.

Regards Mathias

[richyrich]

Try this; Firefox > Preferences > Advanced > Uncheck the "Use hardware acceleration.." checkbox. Restart Firefox.

[matajaz]

Hi,

Unfortunately it did not help to disable HW acceleration.

Here is a web page which crashes Firefox and leaves me with a frozen mouse pointer:

https://www.google.com/chrome/browser/d ... index.html

Br Mathias

[richyrich]

Not sure what could be causing this? Have you tried a different usb port for your mouse transceiver? That page is working for me in both my Mint 17 Xfce and Mint 17.1 Xfce machines.

[Cosmo.]

This does not seem to be a specific XFCE-problem, but probably a problem with th FF-profile (if I understand it correctly, that this problem does not appear in other applications).

Although a different matter the way for analyzing is the same as I described here yesterday.

Please stay for your feedback in your own thread here.

[matajaz]

Hi,

I just noticed that the problem with the mouse can happen anytime.
i.e. opening terminal windows.

I found this information in the syslog:

May 27 20:28:36 fujitsu pulseaudio[2321]: [pulseaudio] pid.c: Daemon already running.
May 27 20:30:39 fujitsu kernel: [ 169.808065] [drm] stuck on render ring
May 27 20:30:39 fujitsu kernel: [ 169.808077] [drm] GPU crash dump saved to /sys/class/drm/card0/error
May 27 20:30:39 fujitsu kernel: [ 169.808079] [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace.
May 27 20:30:39 fujitsu kernel: [ 169.808089] [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel
May 27 20:30:39 fujitsu kernel: [ 169.808093] [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue.
May 27 20:30:39 fujitsu kernel: [ 169.808095] [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it.
May 27 20:30:39 fujitsu kernel: [ 169.808873] [drm:i915_set_reset_status] *ERROR* render ring hung inside bo (0x5f95000 ctx 0) at 0x5f951cc
May 27 20:30:39 fujitsu kernel: [ 169.864012] [drm] GMBUS [i915 gmbus vga] timed out, falling back to bit banging on pin 2
May 27 20:30:40 fujitsu kernel: [ 170.320016] [drm:i915_reset] *ERROR* Failed to reset chip.


It seems to be a bug.

/sys/class/drm/card0/error says:
Time: 1432751439 s 812273 us
Kernel: 3.13.0-37-generic
PCI ID: 0x2992
EIR: 0x00000000
IER: 0x00028053
PGTBL_ER: 0x00000000
FORCEWAKE: 0x00000000
DERRMR: 0x00000000
CCID: 0x00000000
Missed interrupts: 0x00000000
fence[0] = a5f0000056009d
fence[1] = 605c0000605500d
fence[2] = 8b0d0000630e07d
fence[3] = 14bb0000146409d
fence[4] = 8ded00008b6e06d
fence[5] = 56c5000056b200d
fence[6] = 4f7300004ce009d
fence[7] = 45db000045d000d
fence[8] = 9467000092e802d
fence[9] = f7700000f6400d
fence[10] = 57ad000056dc02d
fence[11] = 599e000058ef01d
fence[12] = 5a0a0000599f01d
fence[13] = 605300005fb404d
fence[14] = 607b0000606804d
fence[15] = 630d0000608e06d
INSTDONE_0: 0x3fe5fafd
INSTDONE_1: 0x000ffffd
INSTDONE_2: 0x00000000
INSTDONE_3: 0x00000000
render command stream:
HEAD: 0x00013200
TAIL: 0x00013420
CTL: 0x0001f001
ACTHD: 0x05f951cc
IPEIR: 0x00000000
IPEHR: 0x79010003
INSTDONE: 0x3fe5fafd
BBADDR: 0x05f951cb
BB_STATE: 0x000000a0
INSTPS: 0x8001e022
INSTPM: 0x00000000
FADDR: 0x05f95280
seqno: 0xfffff7a4
waiting: yes
ring->head: 0x00000000
ring->tail: 0x00013420
hangcheck: hung [40]
Active [181]:
05f95000 32768 7e 00 fffff7a5 0 dirty purgeable render uncached
06054000 4096 76 00 fffff7a5 0 dirty purgeable render uncached
08b22000 4096 76 00 fffff7a5 0 dirty purgeable render uncached
08b23000 4096 76 00 fffff7a5 0 dirty purgeable render uncached
00544000 4096 7e 00 fffff7a6 0 p dirty render uncached
08e11000 4423680 02 02 fffff7a6 fffff7a6 X dirty render uncached


Br Mathias

[matajaz]

There seems som be other reports about the same problem.

https://bugs.freedesktop.org/show_bug.cgi?id=77207

But that issue is solved and closed long time ago and the correction does not work for me.

Br Mathias

[Pjotr]

Please generate an overview of your system like this:
- launch a terminal window and make it full screen, to avoid chopped lines;
- copy/paste this command into the terminal:

Code: Select all

inxi -Fxz

(if you type: the letter F is a capital letter)

Press Enter.

Copy/paste the output in your next message.

[matajaz]

Thanks Piotr,
That was a very neet command.

System: Host: fujitsu Kernel: 3.13.0-37-generic i686 (32 bit, gcc: 4.8.2)
Desktop: Xfce 4.11.8 (Gtk 2.24.23) Distro: Linux Mint 17.1 Rebecca
Machine: System: FUJITSU SIEMENS product: ESPRIMO E
Mobo: FUJITSU SIEMENS model: D2344-A2 version: S26361-D2344-A2
Bios: FUJITSU SIEMENS // Phoenix version: 6.00 R1.04.2344.A2 date: 11/17/2006
CPU: Dual core Intel Core2 CPU 6300 (-MCP-) cache: 2048 KB flags: (lm nx sse sse2 sse3 ssse3 vmx) bmips: 7447.74
Clock Speeds: 1: 1600.00 MHz 2: 1600.00 MHz
Graphics: Card: Intel 82Q963/Q965 Integrated Graphics Controller bus-ID: 00:02.0
X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1280x1024@60.0hz
GLX Renderer: Mesa DRI Intel 965Q x86/MMX/SSE2 GLX Version: 2.1 Mesa 10.1.3 Direct Rendering: Yes
Audio: Card: Intel 82801H (ICH8 Family) HD Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture ver: k3.13.0-37-generic
Network: Card-1: Broadcom NetXtreme BCM5755 Gigabit Ethernet PCI Express driver: tg3 ver: 3.134 bus-ID: 09:00.0
IF: eth0 state: down mac: <filter>
Card-2: Ralink RT2790 Wireless 802.11n 1T/2R PCIe driver: rt2800pci ver: 2.3.0 bus-ID: 06:00.0
IF: wlan0 state: up mac: <filter>
Drives: HDD Total Size: 80.0GB (6.2% used) 1: id: /dev/sda model: ST3808110AS size: 80.0GB
Partition: ID: / size: 70G used: 4.7G (8%) fs: ext4 ID: swap-1 size: 4.28GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 65.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 140 Uptime: 4:56 Memory: 190.8/4024.3MB Runlevel: 2 Gcc sys: 4.8.2 Client: Shell inxi: 1.8.4




I filed a new bug report esterday to freedesktoporg
https://bugs.freedesktop.org/show_bug.cgi?id=90686

I already got an comment.
The Mesa SW is old:
"Comment # 6 on bug 90686 from Matt Turner
Mesa 10.1 is ancient at this point. Please try mesa-10.5.x."

The questions now are: why are Linux Mint using old Mesa SW and how can I upgrade to latest and greatest release?
http://www.mesa3d.org/

Regards Mathias

[matajaz]

Hi,

I updated the to the latest graphics driver and I haven't seen the crash since. (Have just tested for 5 minutes but that was more than enough earlier).

sudo apt-add-repository ppa:oibaf/graphics-drivers
sudo apt-get update
sudo apt-get dist-upgrade
sudo reboot now



inxi -Fxz
System: Host: fujitsu Kernel: 3.13.0-37-generic i686 (32 bit, gcc: 4.8.2) Desktop: N/A Distro: Linux Mint 17.1 Rebecca
Machine: System: FUJITSU SIEMENS product: ESPRIMO E
Mobo: FUJITSU SIEMENS model: D2344-A2 version: S26361-D2344-A2
Bios: FUJITSU SIEMENS // Phoenix version: 6.00 R1.04.2344.A2 date: 11/17/2006
CPU: Dual core Intel Core2 CPU 6300 (-MCP-) cache: 2048 KB flags: (lm nx sse sse2 sse3 ssse3 vmx) bmips: 7447.98
Clock Speeds: 1: 1600.00 MHz 2: 1867.00 MHz
Graphics: Card: Intel 82Q963/Q965 Integrated Graphics Controller bus-ID: 00:02.0
X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1920x1080@60.0hz
GLX Renderer: Gallium 0.4 on llvmpipe (LLVM 3.6, 128 bits) GLX Version: 3.0 Mesa 10.7.0-devel (git-4066536 2015-05-27 trusty-oibaf-ppa) Direct Rendering: Yes
Audio: Card: Intel 82801H (ICH8 Family) HD Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture ver: k3.13.0-37-generic
Network: Card-1: Broadcom NetXtreme BCM5755 Gigabit Ethernet PCI Express driver: tg3 ver: 3.134 bus-ID: 09:00.0
IF: eth0 state: down mac: <filter>
Card-2: Ralink RT2790 Wireless 802.11n 1T/2R PCIe driver: rt2800pci ver: 2.3.0 bus-ID: 06:00.0
IF: wlan0 state: up mac: <filter>
Drives: HDD Total Size: 80.0GB (6.2% used) 1: id: /dev/sda model: ST3808110AS size: 80.0GB
Partition: ID: / size: 70G used: 4.7G (8%) fs: ext4 ID: swap-1 size: 4.28GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 66.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 107 Uptime: 3 min Memory: 129.8/4024.3MB Runlevel: 2 Gcc sys: 4.8.2 Client: Shell inxi: 1.8.4

[matajaz]

I added a bug report to Linux Mint Distro.

https://bugs.launchpad.net/linuxmint/+bug/1459578

Br Mathias