[NVIDIA GTX 850M] prime is not supported by your hardware.

Joriktos · Post by **Joriktos** » Fri Aug 21, 2015 9:21 am

Hi LM-forum,

firstly I want to say thank you to all people which are helping improving LM and making it to my preferred system. Today it's a system which is superior to each system I've ever had in my opinion (except the software compatibility, but that wasn't a problem for me until now, thanks to Wine or in the worst case VirtualBox I can run every program, so it's the only system that I'm installing on all of my computers). Also friends of me are surprised that Linux (Mint) definitely can now compete with Windows and OS X (and for me Linux was always the better system

).

Now to my problem:
I did a fresh install of LM 17.2 Cinnamon 64-bit. Before I was running LM 17 Cinnamon 64-bit and I didn't use the upgrade because I want to completely install everything new because of programs that I'm not using anymore - and because I was running bumblebee and thought I don't need it anymore because LM 17.2 will support the Optimus technology.
Unfortunately there was no trayicon after install, so I added it manually, but it is a grey speechbubble with a grey X in it with a tooltip saying "NVIDIA prime is not supported by your hardware.".
But my laptop has built in a NVIDIA GTX 850M which worked without any problems with bumblebee on my old system.

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rafael@RK-Lap ~ $ inxi -Fxz
System:    Host: RK-Lap Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2) 
           Desktop: Cinnamon 2.6.13  Distro: Linux Mint 17.2 Rafaela
Machine:   System: Acer product: Aspire V3-772G version: V1.15
           Mobo: Acer model: VA70_HW version: Type2 - Board Version Bios: Insyde version: V1.15 date: 03/07/2014
CPU:       Quad core Intel Core i7-4702MQ CPU (-HT-MCP-) cache: 6144 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 17559.5 
           Clock Speeds: 1: 2239.703 MHz 2: 2267.718 MHz 3: 2200.00 MHz 4: 2200.00 MHz 5: 2225.437 MHz 6: 2258.179 MHz 7: 2603.476 MHz 8: 2274.421 MHz
Graphics:  Card: Intel 4th Gen Core Processor Integrated Graphics Controller bus-ID: 00:02.0 
           X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) FAILED: nouveau Resolution: 1920x1080@60.0hz, 1920x1080@60.0hz 
           GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
Audio:     Card-1: Intel 8 Series/C220 Series High Definition Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0 
           Card-2: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller driver: snd_hda_intel bus-ID: 00:03.0 
           Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic
Network:   Card-1: Broadcom BCM43228 802.11a/b/g/n driver: bcma-pci-bridge bus-ID: 0d:00.0
           IF: N/A state: N/A mac: N/A
           Card-2: Broadcom NetLink BCM57780 Gigabit Ethernet PCIe driver: tg3 ver: 3.137 bus-ID: 0e:00.0
           IF: eth0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 1128.2GB (0.6% used) 1: id: /dev/sda model: KINGSTON_RBU size: 128.0GB 
           2: id: /dev/sdb model: WDC_WD10JPVX size: 1000.2GB 
Partition: ID: / size: 17G used: 5.6G (36%) fs: ext4 ID: /home size: 94G used: 477M (1%) fs: ext4 
           ID: swap-1 size: 8.19GB used: 0.00GB (0%) fs: swap 
RAID:      No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors:   System Temperatures: cpu: 55.0C mobo: N/A 
           Fan Speeds (in rpm): cpu: N/A 
Info:      Processes: 220 Uptime: 4 min Memory: 715.2/7865.3MB Runlevel: 2 Gcc sys: 4.8.4 
           Client: Shell (bash 4.3.11) inxi: 1.9.17 
rafael@RK-Lap ~ $ inxi -Fxz
System:    Host: RK-Lap Kernel: 3.16.0-38-generic x86_64 (64 bit, gcc: 4.8.2) 
           Desktop: Cinnamon 2.6.13  Distro: Linux Mint 17.2 Rafaela
Machine:   System: Acer product: Aspire V3-772G version: V1.15
           Mobo: Acer model: VA70_HW version: Type2 - Board Version Bios: Insyde version: V1.15 date: 03/07/2014
CPU:       Quad core Intel Core i7-4702MQ CPU (-HT-MCP-) cache: 6144 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 17559.5 
           Clock Speeds: 1: 2443.804 MHz 2: 1599.984 MHz 3: 1600.156 MHz 4: 1599.984 MHz 5: 1600.070 MHz 6: 2357.867 MHz 7: 1603.507 MHz 8: 1601.531 MHz
Graphics:  Card: Intel 4th Gen Core Processor Integrated Graphics Controller bus-ID: 00:02.0 
           X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) FAILED: nouveau Resolution: 1920x1080@60.0hz, 1920x1080@60.0hz 
           GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
Audio:     Card-1: Intel 8 Series/C220 Series High Definition Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0 
           Card-2: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller driver: snd_hda_intel bus-ID: 00:03.0 
           Sound: Advanced Linux Sound Architecture ver: k3.16.0-38-generic
Network:   Card-1: Broadcom BCM43228 802.11a/b/g/n driver: bcma-pci-bridge bus-ID: 0d:00.0
           IF: N/A state: N/A mac: N/A
           Card-2: Broadcom NetLink BCM57780 Gigabit Ethernet PCIe driver: tg3 ver: 3.137 bus-ID: 0e:00.0
           IF: eth0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 1128.2GB (0.6% used) 1: id: /dev/sda model: KINGSTON_RBU size: 128.0GB 
           2: id: /dev/sdb model: WDC_WD10JPVX size: 1000.2GB 
Partition: ID: / size: 17G used: 5.5G (36%) fs: ext4 ID: /home size: 94G used: 477M (1%) fs: ext4 
           ID: swap-1 size: 8.19GB used: 0.00GB (0%) fs: swap 
RAID:      No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors:   System Temperatures: cpu: 59.0C mobo: N/A 
           Fan Speeds (in rpm): cpu: N/A 
Info:      Processes: 211 Uptime: 8 min Memory: 783.6/7865.3MB Runlevel: 2 Gcc sys: 4.8.4 
           Client: Shell (bash 4.3.11) inxi: 1.9.17

I tried all different drivers which are listed in the driver-manager (xserver-xorg-video-nouveau, nvidia-340 + nvidia-340-updates and nvidia-346 + nvidia346-updates), but nothing happened. The NVIDIA-prime-applet still says hardware not supported and the output of inxi -Fxz is also the same at this line:
"X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) FAILED: nouveau Resolution: 1920x1080@60.0hz, 1920x1080@60.0hz"

I have no switch in the BIOS or anywhere else as far as I know and as already said it was working without any problems on LM 17 with bumblebee.
I hope somone can help me. If you need more information, just ask.

Thanks for helping.

Joriktos · Post by **Joriktos** » Fri Aug 28, 2015 10:49 am

I'm now using bumblebee again.

I did this steps to install:

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sudo add-apt-repository ppa:mamarley/nvidia -y
sudo apt-get update -y
apt-get install nvidia-352 -y
apt-get install bumblebee bumblebee-nvidia primus linux-headers-generic -y

Now edit the file /etc/bumblebee/bumblebee.conf and change this 3 lines:

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// search for "Driver="
Driver=nvidia

// search for "LibraryPath="
LibraryPath=/usr/lib/nvidia-352:/usr/lib32/nvidia-352

// search for "XorgModulePath="
XorgModulePath=/usr/lib/nvidia-352,/usr/lib/xorg/modules

now do a restart and bumblebee should be working. You can test it with

Code: Select all

optirun glxgears

Post by **clem** » Fri Sep 18, 2015 9:24 am

Hi,

Optimus support was actually written on a laptop with an NVIDIA GTX 850M

You don't need to modify anything. Post-install you should not see the prime applet in the systray, it should appear on the next reboot AFTER you install the nvidia drivers via the Driver Manager.

Make sure you do the following:

- Check that the nvidia drivers are installed (in your case that's fine I think)
- Check that the nvidia-settings are installed (the applet won't start without that)
- Reboot (or simply logout if drivers were already installed)

Post by **clem** » Fri Sep 18, 2015 9:31 am

You should also be able to test prime support yourself with the command:

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prime-supported

This should return "yes".

Joriktos · Post by **Joriktos** » Mon Sep 21, 2015 4:29 am

Wow clem, thank you very much for answering.

After i tried to run "sudo prime-supported" i got no return and I found this at /var/log/prime-supported.log:

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No offloading required. Abort

I'm not very sure, but i think I did this steps (installed drivers and nvidia-settings) and then the tooltip of the applet still said "NVIDIA prime is not supported by your hardware."

Edit: And my nvidia-settings shows up like in the pictures, i think it doesn't recognize my NVIDIA card:

nvidia-settings1.png

nvidia-settings2.png

Post by **clem** » Mon Sep 21, 2015 4:33 am

Can you go try with nvidia 346.72-0ubuntu1?

Joriktos · Post by **Joriktos** » Mon Sep 21, 2015 4:40 am

Okay, I selected nvidia 346.72-0ubuntu1 in the Driver Manager, did a reboot and it's still selected, but it's the same problem as before.

Post by **clem** » Mon Sep 21, 2015 4:56 am

It looks like there's an issue with the driver/gpu. In any case, it's not an issue with the applet itself.

I'd recommend cleaning up all that (i.e. removing all PPAs, purging all foreign packages using mintsources etc..), or if it's an option, a fresh install.

Check your BIOS settings also and your xorg.conf if any. It's possible some setting is telling the card not to activate.

Joriktos · Post by **Joriktos** » Mon Sep 21, 2015 5:32 am

I don't have many foreign packages that could make problems with that, i think (because after the fresh install it also didn't work).

In the BIOS there settings is no switch for my graphics card. But as I looked for my /etc/X11/xorg.conf, there was no such file, so maybe there is no setting that tells it should activate my card? Or is this a deeper problem?

Post by **clem** » Mon Sep 21, 2015 5:51 am

This is what I see on a laptop with GTX 850M (fresh install of Linux Mint 17.2 + nvidia-346/nvidia-prime/nvidia-settings installed via Driver Manager):

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clem@asus ~ $ inxi -Gx
Graphics:  Card: Intel Haswell-ULT Integrated Graphics Controller bus-ID: 00:02.0
           X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1600x900@60.0hz
           GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
clem@asus ~ $ lspci
00:00.0 Host bridge: Intel Corporation Haswell-ULT DRAM Controller (rev 0b)
00:02.0 VGA compatible controller: Intel Corporation Haswell-ULT Integrated Graphics Controller (rev 0b)
00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)
00:04.0 Signal processing controller: Intel Corporation Device 0a03 (rev 0b)
00:14.0 USB controller: Intel Corporation Lynx Point-LP USB xHCI HC (rev 04)
00:16.0 Communication controller: Intel Corporation Lynx Point-LP HECI #0 (rev 04)
00:1b.0 Audio device: Intel Corporation Lynx Point-LP HD Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 1 (rev e4)
00:1c.2 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 3 (rev e4)
00:1c.3 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 4 (rev e4)
00:1c.4 PCI bridge: Intel Corporation Lynx Point-LP PCI Express Root Port 5 (rev e4)
00:1d.0 USB controller: Intel Corporation Lynx Point-LP USB EHCI #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation Lynx Point-LP LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation Lynx Point-LP SATA Controller 1 [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation Lynx Point-LP SMBus Controller (rev 04)
00:1f.6 Signal processing controller: Intel Corporation Lynx Point-LP Thermal (rev 04)
02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5287 (rev 01)
02:00.1 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 12)
03:00.0 Network controller: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter (rev 01)
04:00.0 3D controller: NVIDIA Corporation GM107M [GeForce GTX 850M] (rev ff)

This is with the Intel GPU active.

sudo prime-supported reports "yes".

Joriktos · Post by **Joriktos** » Mon Sep 21, 2015 6:12 am

Okay, I get a similar output for the Graphics:

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rafael@RK-Lap ~ $ inxi -Gx
Graphics:  Card: Intel 4th Gen Core Processor Integrated Graphics Controller bus-ID: 00:02.0 
           X.Org: 1.15.1 drivers: intel (unloaded: fbdev,vesa) Resolution: 1920x1080@60.0hz, 2560x1440@60.0hz 
           GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0 Mesa 10.1.3 Direct Rendering: Yes
rafael@RK-Lap ~ $ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor DRAM Controller (rev 06)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller (rev 06)
00:02.0 VGA compatible controller: Intel Corporation 4th Gen Core Processor Integrated Graphics Controller (rev 06)
00:03.0 Audio device: Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller (rev 06)
00:14.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB xHCI (rev 05)
00:16.0 Communication controller: Intel Corporation 8 Series/C220 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 8 Series/C220 Series Chipset High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #1 (rev d5)
00:1c.2 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #3 (rev d5)
00:1c.3 PCI bridge: Intel Corporation 8 Series/C220 Series Chipset Family PCI Express Root Port #4 (rev d5)
00:1d.0 USB controller: Intel Corporation 8 Series/C220 Series Chipset Family USB EHCI #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation HM86 Express LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 8 Series/C220 Series Chipset Family 6-port SATA Controller 1 [AHCI mode] (rev 05)
00:1f.3 SMBus: Intel Corporation 8 Series/C220 Series Chipset Family SMBus Controller (rev 05)
01:00.0 3D controller: NVIDIA Corporation GM107M [GeForce GTX 850M] (rev ff)
07:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader (rev 01)
0d:00.0 Network controller: Broadcom Corporation BCM43228 802.11a/b/g/n
0e:00.0 Ethernet controller: Broadcom Corporation NetLink BCM57780 Gigabit Ethernet PCIe (rev 01)

meequz · Post by **meequz** » Mon Jan 30, 2017 3:30 pm

The same video card, exactly the same problem. Mint 18.1, Cinnamon 3.2.7. No answer from prime-supported. Ubuntu MATE 16.04 has not had such problem, it was installed before Mint.

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meequz@meequz-G550JK ~ $ sudo prime-supported 
meequz@meequz-G550JK ~ $

System info:

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meequz@meequz-G550JK ~ $ inxi -Fxz
System:    Host: meequz-G550JK Kernel: 4.4.0-53-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.2.7 (Gtk 3.18.9-1ubuntu3.1) Distro: Linux Mint 18.1 Serena
Machine:   System: ASUSTeK (portable) product: G550JK v: 1.0
           Mobo: ASUSTeK model: G550JK v: 1.0 Bios: American Megatrends v: G550JK.205 date: 09/26/2014
CPU:       Dual core Intel Core i5-4200H (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11174
           clock speeds: max: 3400 MHz 1: 3135 MHz 2: 2983 MHz 3: 3005 MHz 4: 3100 MHz
Graphics:  Card-1: Intel 4th Gen Core Processor Integrated Graphics Controller bus-ID: 00:02.0
           Card-2: NVIDIA GM107M [GeForce GTX 850M] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) FAILED: nouveau
           Resolution: 1920x1080@60.10hz
           GLX Renderer: Mesa DRI Intel Haswell Mobile GLX Version: 3.0 Mesa 11.2.0 Direct Rendering: Yes
Audio:     Card-1 Intel 8 Series/C220 Series High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2 Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:03.0
           Sound: Advanced Linux Sound Architecture v: k4.4.0-53-generic
Network:   Card-1: Intel Wireless 7260 driver: iwlwifi bus-ID: 04:00.0
           IF: wlp4s0 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 05:00.0
           IF: enp5s0 state: down mac: <filter>
Drives:    HDD Total Size: 3000.6GB (73.1% used) ID-1: /dev/sda model: HGST_HTS721010A9 size: 1000.2GB
           ID-2: USB /dev/sdb model: D3_Station size: 2000.4GB
Partition: ID-1: / size: 119G used: 5.9G (6%) fs: ext4 dev: /dev/sda6
           ID-2: swap-1 size: 8.39GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 55.0C mobo: N/A
           Fan Speeds (in rpm): cpu: 2200
Info:      Processes: 231 Uptime: 19:38 Memory: 2417.6/11899.0MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.461) inxi: 2.2.35

Post by **clem** » Wed Feb 01, 2017 1:28 pm

Hi,

I don't know it this is related, but I'll say it just in case..

In Mint 18.1, after you install the NVIDIA drivers, you need to reboot for them to load.

On your first login, they'll fail to work.

At that stage, you need to log out and log back in. The logout process actually offloads the drivers and PRIME is able to work then.

You only need to do this one.

I know there are other issues with NVIDIA recently, so just keep this one in mind when testing.

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[NVIDIA GTX 850M] prime is not supported by your hardware.

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